Returns & Refunds Policy

We accept return and refund requests only for items that arrive damaged, defective, or incorrect.

You have 30 days after receiving your order to contact us about an eligible issue.

We do not accept returns for change of mind, accidental purchases, ordering the wrong item, personal preference, or other non-defect reasons.

To request a return or refund, contact us at support@tailymora.com. Please include your order number and details of the issue.

Approved returns must be sent to:

Room 602, Unit 1, Building 32, Hanlinyuan
Balitai, Jinnan District
Tianjin 300350
China

Please do not send any item back before contacting us. The recipient’s name, telephone number, and return instructions will be provided after your return request has been approved.

Items returned without prior authorization will not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If your item arrives damaged or defective, or if you receive the wrong item, contact us as soon as possible so we can review the issue and provide an appropriate resolution.

Please provide:

• Your order number
• Clear photos of the product
• Clear photos showing the damaged or defective area
• Photos of the inner and outer packaging
• A photo of the shipping label

If we confirm that the item arrived damaged, defective, or incorrect, TailyMora will cover the reasonable cost of an approved return when a return is required.

Depending on the circumstances, we may:

• Issue a refund
• Send a replacement
• Provide a prepaid return label
• Reimburse reasonable approved return shipping costs

Please keep the item and all original packaging until the issue has been resolved.

Non-Returnable Items

We do not accept returns for items that are not damaged, defective, or incorrect.

This includes, but is not limited to:

• Change-of-mind returns
• Accidental purchases
• Ordering the wrong product
• Personal preference regarding color, size, appearance, or style
• Used products
• Painted or partially painted products
• Altered products
• Personalized, customized, or made-to-order products
• Gift cards
• Items clearly marked as final sale

This does not affect any rights you may have under applicable law.

Exchanges

We do not offer exchanges.

If an item arrives damaged, defective, or incorrect, please contact us at support@tailymora.com. Depending on the circumstances, we may provide a replacement or refund after reviewing the issue.

Return Shipping Costs

For approved returns involving a damaged, defective, or incorrect item, TailyMora will cover the reasonable return shipping cost when a return is required.

Do not return an item using your own shipping method without first receiving approval and instructions from us.

Refunds

Once we have received and inspected an approved return, or otherwise completed our review of the issue, we will notify you whether the refund has been approved.

If approved, the refund will be issued automatically to your original payment method within 10 business days.

Your bank, credit card company, or payment provider may require additional time to process and display the refund.

Original shipping charges will also be refunded when the item arrived damaged, defective, or incorrect, where applicable.

If more than 15 business days have passed since we approved your refund, please contact us at support@tailymora.com.

Contact Us

For any questions about returns or refunds, contact:

TailyMora
Operated by KOSAN Goods LLC
Email: support@tailymora.com