Frequently Asked Questions

What is your return and refund policy?

We accept return and refund requests only when an item arrives damaged, defective, or incorrect. Please contact us within 30 days of receiving your order at support@tailymora.com and include your order number and details of the issue.

We do not accept returns for change of mind, accidental purchases, ordering the wrong item, personal preference, or other non-defect reasons.

What should I do if my item arrives damaged, defective, or incorrect?

Please contact us as soon as possible at support@tailymora.com.

Include your order number, clear photos of the item and the affected area, photos of the inner and outer packaging, and a photo of the shipping label. Please keep the item and all original packaging until the issue has been resolved.

After reviewing the issue, we may issue a refund, send a replacement, provide a prepaid return label, or reimburse reasonable approved return shipping costs.

Do you accept change-of-mind returns?

No. We do not accept returns for change of mind, accidental purchases, ordering the wrong product, or personal preferences regarding color, size, appearance, or style.

This does not affect any rights you may have under applicable law.

Do you offer exchanges?

No, we do not offer exchanges.

If your item arrives damaged, defective, or incorrect, contact us at support@tailymora.com. Depending on the circumstances, we may provide a replacement or refund after reviewing the issue.

Who pays for return shipping?

For an approved return involving a damaged, defective, or incorrect item, TailyMora will cover the reasonable return shipping cost when a return is required.

Please do not return an item using your own shipping method before receiving approval and return instructions from us. Unauthorized returns will not be accepted.

Where should I send an approved return?

Approved returns must be sent to:

Room 602, Unit 1, Building 32, Hanlinyuan
Balitai, Jinnan District
Tianjin 300350
China

Do not send an item back before contacting us. The recipient’s name, telephone number, and complete return instructions will be provided after your request has been approved.

When will I receive my refund?

Once an approved return has been received and inspected, or we have otherwise completed our review, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method within 10 business days. Your bank or payment provider may require additional processing time.

If more than 15 business days have passed since your refund was approved, please contact us at support@tailymora.com.